These days I saw the need to hire a service internet and because I read in several posts and comments that refer usual critical to the productivity of workers and state agencies, I decided to tell the experience I'm having with Private Bureaucracy (dedicated to lovers of the Free Market ...)
While FiberGate occurred after listings with companies providing, a priori, the vast majority do not meet one of the essential requirements for a particular contract, knowing that someone else has done and tell us it works well.
Sifting based on this criterion, is an ultra small group which, I suppose, should concentrate almost all of the residential Internet market. Not to mention if one comes up, click on each of the alleged links of providers, realizing that for some part, nor include internet services on its website.
Thus, in search of approaches vendor as possible to my request I contacted three companies with the following results:
COMPANY I: to contract the service you have two options: i-phone call, ii-hire online (which makes current promotion is twice as long if contract called). To hire the Internet you have to complete a series of forms. The first asks for the phone number. Then, although not finished completing all the forms, there is high demand to the owner of the phone number you put (ie if I put any number and then complete any data is generated on behalf of the owner of the telephone line number you got. A shame.) As I was actually trying the number of a relative, the request was generated to the owner and when I called for it to be removed (because they never had completed all the digital forms) and then a long wait, I was told that "The system still had not charged the order" to call three days. To this day there was no need to call, because I called two different times to which I had to explain why unsubscribing was something I had never asked.
COMPANY II: Like COMPANY I have a promotion that if you hire on the internet, lasts twice as long as if one calls. The issue is that the form to "outsource" the Internet only to let the data so that after these people to communicate with each other: YES, IF ... IF ONE CALL HAS A PRICE, BUT IF YOUR ONE STOP DATA FOR THE CALL, HAVE ANOTHER
... Tired of not being called and not willing to lose money just because of rush, but not so unusual supporting system, I decided to communicate with another company ...
COMPANY III: The company concerned is not able to contract on the internet. Only it is done by telephone. This company has setup a delay of about a week, but if one needs to be done on a Saturday (because he can not stay on the low time bands in which they turn in days) takes approx. two weeks.
This company came after two weeks to install the service and because there is a problem with the internal wiring of the building can not pass the cable to the inside of the department, we do not want to install from the street.
So the order was on stand-by. My next steps were seeking by every means to fix the wiring problem inside the building. But the construction company and electricians have outsourced a lot of people on vacation, then garlic and water ... ...
But a BEAGGER (rock sounds do not tell me no) can not perform as fast ... not to less without checking how far he can get this damn
private bureaucracies ... I called back to the COMPANY III, to tell you how we can make to install the cable from the street. I replied that require permission of the consortium. said "OK, that you need to read the note? . " I say they send me the model, but that just the next day ... (Think it is very difficult to send a pre-designed model notices to mail the same day the claim) .... I hope to spend 3 days ... and ... I do not get called, claim number on hand, and say that I did nothing. The boy says he sent me e-mail ... corroborated and is OK. He tells me he may have fallen into the spam ... but to my surprise, it did nothing ...
will have to call back, on time and eat enécima the tune ...? Or is there another way to capitalize the "power of consumers" (?).
If something I'm going to criticize the state is failing known to limit these oligopolies. The development of consumer protection agencies is vital, but what is necessary is to have the ability to correct the functioning of companies without each and every consumer to have an inconvenience having to go to complain.
could start with something simple: If a company let me hire a service in a X, then you should be obliged me to cancel that service X thereby. With the same times and communicating with the same people "sympathetic" to sell the same phones, in the same places or on the same website.
is much to ask?
strength Until we as consumers we will continue to allow these drones oligopoly remain judge and jury ... for my part, I got tired ...
Greetings,
MI
